Same Day Pickup Available – Book Now

Book Now

Terms Of Service

Last updated:  23 April 2025

By placing an order with Lazy Laundry Bali (“we”, “us”, “our”), you (“you”, “the customer”) agree to these Terms of Service. This agreement may be made through our website order form, or by sending us an order via WhatsApp. It is assumed you have reviewed and accepted these Terms of Service before placing your order.

1) Quick Summary (Customer Responsibilities)

  • Inspect within 24 hours and report issues with photos/video.
  • Minimum charge is 3kg; items are weighed as received (wet weighs more).
  • Separate whites/lights/darks (or accept the risk). If we advise separate-wash and you decline, you accept responsibility.
  • Empty all pockets; we are not liable for items left inside.
  • Be available at pickup/delivery. Driver waits max 10 minutes; reschedule fees/penalties apply.
  • No refunds. We offer a 100% Satisfaction Rewash Guarantee (max 2 rewashes).
  • Express price sticks even if you later ask to slow it down.
  • Air-dry: not offered.

2) Service Options & Turnaround

  • Flexible capacity-based operations.
  • Typical targets (not guarantees):
    • 5-hour Express (same day) if picked up by 5:00pm.
    • 12-hour service if picked up by 10:00am and agreed at booking.
    • 24-hour next-day in standard cases.
  • Times may vary due to capacity, weather, power/water outages, traffic, or other factors beyond our control.

3) Pricing, Weight & Changes After Booking (incl. Wet Items)

  • Current pricing appears on our website/app and may change without notice.
  • Minimum charge is 3kg per order.
  • Weight is measured as received. If items are wet/damp, the heavier weight is billable. We do not hold items to dry before weighing.
  • If you booked Express and later request a slower turnaround (e.g., 12h/24h), the original Express price still applies once the order is accepted or collected.
  • Upgrading speed after booking attracts a surcharge.

4) Pickup, Delivery & Rescheduling

  • Be contactable at your scheduled time. Our driver will wait up to 10 minutes.
  • If we cannot reach you or collect/deliver within that window, we will move on; a reschedule fee applies.
  • If the same order is rescheduled twice, a Rp 50,000 reschedule penalty applies.
  • If you are outside our pickup zone, we may decline service and refund any prepayment not already consumed by attempted service.

5) Garment Care, Condition, Separation, Risks, Damage/Loss & Exclusions

  • We use standard wash & dry processes suitable for everyday garments unless otherwise agreed in writing.
  • Air-dry is not offered.
  • You are responsible for separating whites, lights, and darks and identifying delicate/bleed-prone items.
  • If we advise separate washing (e.g., red/indigo/black garments, hand-wash-only pieces, delicate trims) and you decline, you accept all risk of colour transfer, discolouration, shrinkage, and damage.
  • You confirm items are fit for laundering and free from pre-existing damage. We are not responsible for: inherent defects, age-related wear, weakness of fabric, hidden damage, sun-rot, deteriorated elastics, loose trims/buttons, or damage caused by the garment’s condition or prior care history.
  • Shrinkage may occur due to fabric composition and prior care; we are not liable for shrinkage.
  • Colour run/discolouration can occur, particularly with unstable dyes; responsibility rests with you where separation was not done or where our advice to separate was declined.
  • While we apply reasonable skill and industry-standard care, laundering inherently carries risk; garments can occasionally be damaged or go missing.
  • Limitation: To the maximum extent permitted by law, we do not provide monetary compensation for lost or damaged items. Remedies are limited to the Satisfaction Rewash Guarantee (where applicable) or, if further treatment risks damage, no further action.
  • We may decline to process items we believe are unsafe to wash.

6) 100% Satisfaction Rewash Guarantee & 24-Hour Inspection Window

  • Inspect your order immediately upon delivery/collection.
  • All issues (quality, missing items, damage) must be reported within 24 hours with clear photos/video and an explanation of the issue.
  • If you are not satisfied with cleanliness, we will rewash at no cost up to two (2) times per order or until, in our reasonable opinion, further treatment won’t improve the result without risking damage.
  • No refunds are offered for quality complaints; the rewash is your exclusive remedy.
  • Claims lodged after 24 hours will not be accepted.

7) Missing Items & Counting

  • We recommend you count items at collection and share that count with us; we’ll note and aim to return the same number.
  • Because proof after the fact is difficult, we do not compensate for alleged missing items. We will investigate in good faith if notified within 24 hours.

8) Pockets & Personal Items

  • Empty all pockets. We are not liable for items left in pockets (cash, cards, keys, electronics, lighters, pens, etc.).
  • Pocketed items may be lost, damaged, or cause damage to garments or machines. Hazardous items may be disposed of.

9) Order Refusals & Cancellations

  • We may refuse/cancel orders at our discretion (e.g., unsafe items, outside zone, abusive conduct).
  • If we refuse service before processing begins, we will refund any prepayment for that order.
  • If processing has begun, charges incurred to that point are non-refundable.

10) Communications & Access

  • Provide accurate contact details and be reachable at pickup/delivery times.
  • If you book a pickup (e.g., 5:00pm) and do not respond within 10 minutes, our driver may leave to maintain schedule; reschedule fees apply.

11) Disclaimers & Limitation of Liability

  • Except as required by law, services are provided “as is” and “as available.”
  • To the maximum extent permitted by law, we exclude all warranties and limit our liability to the remedies stated in these terms.
  • We are not liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, or replacement costs.

12) Consumer Rights (Non-Excludable Guarantees)

  • Where consumer laws apply and cannot be excluded, nothing in these terms limits those non-excludable rights. Where permitted, our liability is limited to the minimum extent allowed by law.

13) Privacy

  • We handle information in line with our Privacy Policy (on our website). Order details may be used for operations and service improvement.

14) Changes to Terms

  • We may update these terms from time to time. The version published at the time of your order applies to that order.

15) Governing Law & Disputes

  • These terms are governed by Indonesian law. Disputes are handled locally in Bali. Parties will first attempt good-faith resolution; failing that, you agree to the exclusive jurisdiction of the local courts in Bali.

16) Contact

WhatsApp: +62 851 9025 7979