Privacy Policy

Last Update: Mar 27, 2025

Lazy Laundry respects your privacy and is committed to protecting any personal information you provide to us. This Privacy Policy outlines how we collect, use, and protect your data in accordance with applicable laws in Indonesia.

1. Information We Collect

We may collect the following information when you use our services:

Your name, phone number, and email address
Pickup and delivery address
Laundry preferences or service notes
Communication via WhatsApp, email, or website forms

2. How We Use Your Information

We use your information to:
Schedule and manage laundry pickups and deliveries
Respond to your enquiries
Provide customer support
Improve our services and communication
Send service-related updates or confirmations
Communicate via email if you opt-in to receive email notifications or updates

We do not sell or share your personal information with third parties for marketing purposes.

3. Communication via WhatsApp

If you contact us through WhatsApp, your communication is subject to WhatsApp’s privacy terms. We only use WhatsApp to handle your booking and respond to service-related questions.

4. Data Storage & Security

We store your information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. Access to your data is limited to our internal team for service purposes only.

5. Your Rights

You can request access to, correction of, or deletion of your personal data by contacting us directly.

6. Cookies & Tracking

We may use basic cookies to improve website performance or analyse visitor activity. These cookies do not collect personal data unless voluntarily provided through forms.

7. Changes to This Policy

We may update this Privacy Policy occasionally. If we make significant changes, we will notify you on our website.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: hello@lazylaundrybali.com
WhatsApp: +62 819-3510-8221